Consider the case of Karen Klein, the 68 year old bus monitor from Greece, New York. While at her job, Klein was subject to verbal abuse and threats made by four middle school boys, something that apparently happened all of the time. Klein never responded and never complained.
And none of us would have ever been the wiser until one of the students on the bus filmed the incident on his cell phone and posted a 10 minute video of the taunts and abuse on YouTube:
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